Understanding Yearbook Refunds: What You Need to Know

We know that plans can change, and you might be wondering whether your yearbook order qualifies for a refund. Below is a clear breakdown of our refund policy and how to request one if needed.

📌 Refund Eligibility

Refunds may be available under the following circumstances:

• Duplicate Orders: You accidentally placed more than one order for the same student.
• Order Cancellations: You cancel your order before the final print deadline.
• Product Issues: Your yearbook arrives damaged or contains a significant printing error.

Please note: Because each yearbook is custom-printed, refunds are not guaranteed once production has begun.

📝 How to Request a Refund

To request a refund, contact our support team and include the following information:

• Your full name and the email address used for the order
• Student’s name and grade
• Order number (if available)
• Reason for the refund request

Reach us through any of the following:

• 🌐 Entourage Yearbooks Contact Form
• 📞 (888) 926-6571
• 📧 help@entourageyearbooks.com

💡 Tips to Avoid Issues

• Review your order confirmation email carefully to ensure all details are correct.
• If you're unsure whether your order was processed, contact us before placing another.
• Keep your receipt and order number handy for future reference.