If a user forgets their password, there are a few ways to reset it:

Option 1: Reset via Email

On the login page, click “Forgot Password”.

Enter the email address associated with the account.

Follow the instructions sent to your email to reset the password.

Note: If the school has blocked outside emails, the reset email may not be received. In this case, please see the other options below.

Option 2: Advisor Assistance

If the reset email cannot be delivered, the adviser/admin can contact our support team. We can manually reset the password for the user.

Option 3: Reset from the Admin Panel

Advisers can also reset passwords directly in the system:

Go to Manage > Manage Users.

Select the username from the list.

Click Reset Password.