Entourage Yearbooks Knowledge Base

Can I use copyrighted images in my yearbook?

Published August 21st, 2025 by Charlene Acosta

We recommend avoiding copyrighted materials unless you have received explicit permission from the copyright owner. To keep your yearbook safe and compliant, it’s best to use original content, licensed images, or photos that your school owns the rights to.

What if I did not order enough books?

Published August 22nd, 2025 by Charlene Acosta

No worries—you can always place a reorder! Go to the Ladder Preview. Click on Reorder More Books. Keep in mind: The minimum reorder is 5 books. If you order under 20 books, there is a $50 reorder fee. If you want to make changes before reordering, there is also a $50 fee for reopening the book. If both apply (changes + under 20 books), you may see t

How can I activate mobile upload?

Published August 21st, 2025 by Charlene Acosta

You can allow students and staff to upload photos straight from their phones into your yearbook project by turning on the mobile upload option. Here’s how: Step 1: From your dashboard, click on Sell. Step 2: Choose Set up Link Step 3: In the lower left corner, look for the Mobile Step 4: Check the box that says Allow users to upload photos for the y

Can I organize a distribution event or signing party?

Published August 25th, 2025 by Charlene Acosta

Yes! You can host a distribution or signing party so students can receive their yearbooks in a fun and memorable way. Here is an example which you can post in your school page. 📣 Exciting News! 🎉We’re thrilled to announce our Yearbook Distribution & Signing Party! 📅 Date: [Insert Date]🕒 Time: [Insert Time]📍 Location: [Insert Venue] Come pick up

Where do I go to approve for production?

Published August 20th, 2025 by Charlene Acosta

To approve your yearbook for production, you have two options: Click the Flag icon in the top right corner of the Ladder. Or go to Manage > Approve for Production. From there, you’ll be guided through a 5-step approval process. On the right side of the approval page, you’ll also find a helpful video tutorial to walk you through each step.

If a student missed picture day, how can I include them in the yearbook?

Published August 22nd, 2025 by Charlene Acosta

No worries! You can still add them in: Go to the page where the student is placed. Click on their photo box. A quick menu will appear – select People Page Action. If their photo is already uploaded, simply insert the file. Save your changes and the new photo will update on the page. 🎉 ✨ Tip: If the photo isn’t uploaded yet, you’ll need to upload it

Can I use my phone to take photos for the yearbook?

Published August 22nd, 2025 by Charlene Acosta

✅ Yes, definitely! Modern smartphones can take great photos for your yearbook. Here are some tips to make sure they’re print-ready: Check resolution – Photos should be at least 300 DPI when uploaded for the best print quality. Use good lighting – Natural light works best, avoid dark or blurry shots. Hold steady – Keep your phone still to avoid motio

How to upload PDF?

Published August 27th, 2025 by Charlene Acosta

Go to the Upload Tab From your main menu, click on the Upload tab. 2. Select PDF Upload Choose Upload PDF & Other Files from the options. 3. Choose Your File Browse your computer and select the PDF file you want to upload. You can also drag and drop the file into the upload box. 4. Confirm Upload Once the file is selected, the system

What are the member types?

Published August 21st, 2025 by Charlene Acosta

There are three main member/user types that you can assign in your yearbook account. Each comes with different levels of access: ADMIN 👩‍💼 Best for the Primary Contact or yearbook adviser. Has full access: design, manage people, invoices, account details, and approvals. EDITOR ✏️ Best for students or helpers who will design pages. Has access to the

When should I start working on my yearbook?

Published August 21st, 2025 by Charlene Acosta

You can start working on your yearbook project as early as you’d like. The earlier you begin, the more time you’ll have to: Explore and decide on themes. Upload and organize your photos. Plan page layouts and assign sections to team members. Starting early ensures a smoother workflow and helps avoid last-minute stress as deadlines approach.

My book is not done yet, can I still sell it online?

Published August 19th, 2025 by Charlene Acosta

Yes, you can start selling your books even while you’re still working on them. Your books will not be printed until you approve for production. Here’s how: Go to Sell > Manage Yearbook Sales. This will open your Sales Dashboard: On the left side, you’ll see the option to set up your online sales. On the right side, you’ll find a tracker showing

How do I take good photos for the yearbook?

Published August 25th, 2025 by Charlene Acosta

Hire a professional photographer – this guarantees high-quality, polished photos. Start a Yearbook Club – invite students who are photo enthusiasts to join. Assign photography as their main task – they can capture events, candids, and special moments throughout the year. Offer simple training or tips – like focusing on good lighting, framing, and cl

Who can approve the yearbook?

Published August 21st, 2025 by Charlene Acosta

Only the Yearbook Advisor or the Admin user has the authority to approve the yearbook for production. If needed, you can adjust what the Editors and Staff users can access by going to Manage > Manage Permissions. Here you can set or limit what they can see and do when they log into your yearbook account. 🔑 Note: Administrators always have full ac

Does the company help to proof the book?

Published August 22nd, 2025 by Charlene Acosta

✅ Yes, we do! Before printing, every yearbook goes through a quality check process. Our team reviews the book and flags any issues we notice. If something requires your confirmation or correction, we’ll reach out directly before moving forward. This way, you can feel confident that your yearbook is in great shape before it goes to print.

Why Doesn’t My Proof Book Match the Designer?

Published August 21st, 2025 by Charlene Acosta

Proof books are a snapshot of your project at the exact time you placed the order. If you continue working in the designer after ordering your proof book, any updates, edits, or changes you make will not appear in that proof version. To see your most current work reflected, you will need to either: Place another proof book order, or Continue working

Can I use my profit for next year’s books?

Published August 22nd, 2025 by Charlene Acosta

Yes! 🎉 If there’s revenue left on your account, you have two options: Request a refund – we’ll issue you a check. Roll it over – apply the balance toward next year’s project.

Does my page look good? (design review request?)

Published August 20th, 2025 by Charlene Acosta

Yes! You can easily request a design review to ensure your page layout looks great. How to Request a Design Review: Go to the Create tab. Select Design Review. Submit your request, and our team will review your page and provide feedback. Please note that this service will deduct design points from your account. This is a great way to make sure your

How can I tell who ordered a book?

Published August 22nd, 2025 by Charlene Acosta

You can easily check orders through the sales tab: Click on Sell. Select Manage Yearbook Sales. Go to Track Yearbook Sales. From here, you can sort orders by Order ID, Teacher, Student, or Grade. If needed, you can also download the file for a full list of buyers.

My books arrived what should I do?

Published August 25th, 2025 by Charlene Acosta

Before opening Count all cartons/pallets and compare with the carrier’s delivery slip. Take quick photos of the shipment (labels, any visible damage). Inventory the order Open boxes and count total books. Match the count to your packing slip/PO. Spot-check quality Pull samples from multiple boxes and check: Cover (title, year, school name, finish/fo

How can I generate a PDF?

Published August 28th, 2025 by Charlene Acosta

Go to the Manage Ladder Preview Click on Preview Book 2. Scroll down and Enter Your Email Address in the field provided 3. Receive the PDF Link Once the PDF is generated ( it might take 10 mins), you’ll receive an email with a download link. Open the link to view or save your PDF. ⚠️ Important Notes: Every time you generate a new PDF,

What resolution should images be?

Published August 20th, 2025 by Charlene Acosta

To ensure the best print quality for your yearbook, all photos should be uploaded at a resolution of 300 DPI (dots per inch) or higher. Why 300 DPI? This resolution ensures that images print clearly and sharply without appearing blurry or pixelated. Tip: Avoid using screenshots, low-resolution downloads, or images saved from social media, as these a

Why is the software loading slowly?

Published August 21st, 2025 by Charlene Acosta

If the software is loading slowly, here are a few things you can try: Check your internet speed by running a speed test with your provider. A slow connection may cause delays. Clear your browser’s cache and cookies to help improve performance. Make sure you are using the latest version of your browser for the best results. If the issue continues, yo

Can someone help me make my book look better?

Published August 26th, 2025 by Charlene Acosta

Absolutely! ✨ Our SPA Team is made up of professional designers who specialize in creating beautiful, polished, and creative yearbooks. Whether you need help with layout, design, or adding that extra wow-factor, our team will work with you to bring your vision to life. Many schools love this option because it saves them time and guarantees a stunnin

Are there deadlines for submitting sections of the book?

Published August 21st, 2025 by Charlene Acosta

No, not the sections of the book, but the number of pages that have been designed, the cover, and the marketing materials. You can view your specific deadlines under Manage > Manage Deadlines. Missing deadlines may result in the loss of a proof book. Pages submitted by deadlines are not final — you can continue making changes until your final app

How can a user reset their password?

Published August 20th, 2025 by Charlene Acosta

If a user forgets their password, there are a few ways to reset it: Option 1: Reset via Email On the login page, click “Forgot Password”. Enter the email address associated with the account. Follow the instructions sent to your email to reset the password. Note: If the school has blocked outside emails, the reset email may not be received. In this c

How to preview the cover in 3D?

Published September 2nd, 2025 by Charlene Acosta

Go to Manage Ladder. Click on Preview/Approve Cover. Scroll down and select Click Here for 3D Cover Preview. Use your mouse to rotate the book and view it from different angles. Use the magnifier tool below to zoom in or out for a closer look.

I made a mistake in my book after I submitted, can I fix it?

Published August 21st, 2025 by Charlene Acosta

If you notice a mistake after you have already submitted your book, don’t worry—there may still be options to correct it. Since your yearbook goes through a quality control process, you will need to reach out to your account manager right away. They will check if your book can be unapproved so that you can go back in, make the necessary corrections,

Can I assign pages to different team members?

Published August 19th, 2025 by Charlene Acosta

Definitely! Here's how you can assign pages: Open the Yearbook Ladder. Locate the page or spread you’d like to assign. Click on Assigned To. Select the team member from the list. Important Notes: A page or spread can only be actively edited by one person at a time. This prevents accidental overwriting of another user’s progress. Assigning pages help

Do you have a help site where I can search for my design query?

Published August 22nd, 2025 by Charlene Acosta

Yes! 🎉 We just launched our new AI feature called ASK ED. It’s like your personal yearbook design helper. Here’s how to use it: Go to the Ladder Toolbar. Click on Ask Ed. Type in your design question (for example: “How can I save a template?” ). The system will instantly generate results and suggestions to help with your query. ✨ Tip: Ask Ed is avai

How do I delete a photo category?

Published August 27th, 2025 by Charlene Acosta

If you no longer need a photo category (or folder) in your yearbook account, you can delete it to keep your photo library organized. Before deleting, make sure you’ve moved or saved any photos you want to keep — deleting a category may also remove the photos inside it. Go to Manage Photos -From the main menu, click Manage > Manage Photos. Select

How can Setup Dedicated URL to create an easy to remember link for my online store?

Published October 16th, 2025 by Charlene Acosta

Setting up a dedicated URL for your LiNK online store allows you to create a shorter, easy-to-remember web address that you can share with parents and your school community. Follow the steps below to set up your dedicated URL: Step-by-Step Instructions Log in to your account. From the main menu, click Sell > Set Up LiNK. In the LiNK setup page

How to Create a New In- School Entry Sales?

Published September 9th, 2025 by Charlene Acosta

📘 Training Guide: Creating a New In-School Entry Sale Follow the steps below to create a new in-school sale entry: Log in to your account. Navigate to the Sell tab. Click Manage Yearbook Sales. Select the blue button labeled Create New In-School Sale. Fill in the required information (student details, payment method, amount, etc.). Review y

How do I manage my hundreds of photos efficiently?

Published August 20th, 2025 by Charlene Acosta

How Do I Manage My Hundreds of Photos Efficiently? To keep your photo library organized and easy to use, we recommend setting up categories and subcategories before uploading. Under MANAGE PHOTOS, you can: Create Categories – Group your photos by main sections (e.g., Events, Sports, Class Photos). Add Subcategories – Further organize within each cat

How to Track Yearbook sales?

Published September 9th, 2025 by Charlene Acosta

To track your yearbook sales: Go to the Sell tab. Click Manage Yearbook Sales. From there, you can choose to download the sales file. You’ll have the option to organize it by Order ID, Student Name, or Teacher.

How do I see who my account manager is?

Published August 20th, 2025 by Charlene Acosta

To find out who your account manager is: Click on Manage in the top toolbar. Select Manage Account. Scroll down to the My Team section. Here, you’ll see the name and contact information of your account manager if you need to reach out to them.

How do I delete photos?

Published August 27th, 2025 by Charlene Acosta

Go to Manage Photos From the main menu, click on Manage > Manage Photos. Select the Photos You Want to Delete Browse through your photo categories and click on the photos you want to remove. You can select multiple photos at once. Delete Selected Photos After selecting, click on Delete Selected to remove them from the category. Delete All Photos

I received my book and there is a duplicate student, how can I fix it?

Published August 22nd, 2025 by Charlene Acosta

If you notice a duplicate student in your yearbook, don’t worry—you can still fix it! ✨You’ll need to do a reorder with changes. Please reach out to your Account Manager so they can reopen your book and allow you to make the edits. Just note that a fee applies for this service.

What should I do first in the yearbook?

Published August 19th, 2025 by Charlene Acosta

A great way to begin is by signing up for our Getting Started Webinar. This session will walk you through the basics of using the software and provide helpful tips for setting up your yearbook project. How to Sign Up: Go to the Help toolbar. Click on Webinar Training Sign Up. Choose the Getting Started session and complete your registration. Attendi

How to Unclip a Photo

Published July 29th, 2025 by Charlene Acosta

How can I unclip a photo? If a photo has been clipped and you’d like to revert it to its original state, there are two methods you can use to unclip it: Method 1: Using the Quick Menu Click on the clipped photo to select it. A quick menu will appear—look for the Reset button. Click Reset, and the photo will return to its original, unclipped form.

How can I automate page numbering?

Published August 28th, 2025 by Charlene Acosta

Go to Manage Ladder Click on # Page Numbering. Select ON to activate automatic page numbers. 2. Open Advanced Page Numbering Settings Click on Advanced Page Numbering to customize how the numbers will appear. 3. Set Your Preferences Choose the font style. Adjust the font size. Select the position (top/bottom, left/right, etc.). 4. Save Yo

How do I collect candid photos from parents and teachers?

Published August 22nd, 2025 by Charlene Acosta

You’ve got a few easy options: Activate Mobile Upload Go to Sell tab > Set up Link or Track Yearbook Sales. In the lower left,click on Mobile check Allow users to upload. Create a category for Candid Upload so submissions stay organized. OR… Share an Email Upload Link After you create a category a link will generate that allows uploads via email,

Can personalized pages be added after the advisor approves the book?

Published July 29th, 2025 by Charlene Acosta

No, personalized pages can no longer be added after the yearbook advisor approves the book for production. All of the contents have been placed and finalized before it gets approved.

Can I hide pages in the ladder?

Published August 21st, 2025 by Charlene Acosta

Yes, you can! If you’d like to hide the contents of a page in your ladder, just click on the little eye icon with the cover symbol. This way, the page will stay in your ladder but the contents won’t be visible until you’re ready. 💡 Tip: You can unhide it anytime by clicking the same icon again.

What is a Post Approval Sale?

Published September 3rd, 2025 by Charlene Acosta

A Post Approval Sale is an order placed directly between the purchaser and Entourage. This allows parents to still buy a yearbook even after the school’s official sales have ended. The school or Yearbook Coordinator is not involved, and no proceeds go back to the school. Many advisors appreciate this feature because it ensures no one gets turned awa

Do you have tutorial videos?

Published August 19th, 2025 by Charlene Acosta

Yes! We offer a wide range of tutorial videos to help you get familiar with the software and its features. How to Access Tutorial Videos: Go to the Help toolbar. Click Help Site. You will be directed to the EDONext Knowledge Base. In the search bar, type in keywords related to the topic you want to learn (e.g., “layouts,” “templates,” “portrait flow

What are the 3 staff member types?

Published September 2nd, 2025 by Charlene Acosta

ADMIN – Recommended for the Primary Contact and others who need full access, including design, account, and invoice management. EDITOR – Recommended for students and team members who need access to the Designer and Collaborate tabs. USER – Recommended for those who only need limited access, such as Manage Photos and Upload Photos. 👉 These roles can

Do you offer virtual training for the software?

Published August 19th, 2025 by Charlene Acosta

Yes. We offer virtual training sessions to help you get the most out of the software. How to Request a Training Session: Email Your Account Manager – Send a direct email to your account manager to request a webinar. Sign Up Through the Help Toolbar – Go to the Help toolbar Select Webinar Training Sign-Up. Complete the form to register for an availab

Where can I get more candid photos of students?

Published August 25th, 2025 by Charlene Acosta

You can gather more candid photos in a few ways: Ask teachers and students to contribute photos. Activate Mobile Upload so they can easily submit photos through the app. Enable Email Upload as another quick option for submissions. Create a “Candid Photos” category/folder to keep everything organized. Announce it on your school page so everyone knows

How do I edit the brightness, contrast and saturation of a photo?

Published August 27th, 2025 by Charlene Acosta

1.Select the Photo, then a Quick Menu will appear. 2. From the Quick Menu, click Crop/Edit. 3. Then, select Edit to open the adjustment tools. 4. Adjust the Settings Use the sliders to adjust: Brightness – makes the photo lighter or darker. Contrast – sharpens or softens the difference between light and dark areas. Saturation – increases or decreas

My friend’s school wants to use your company, can I refer them?

Published August 21st, 2025 by Charlene Acosta

That’s wonderful! If your friend’s school would like to use our company, just let your account manager know and they’ll be more than happy to connect with them and help get things started.

How to add pages?

Published September 4th, 2025 by Charlene Acosta

To add pages, go to Manage > Manage Account. 2. Please note that pages can only be added in increments of 4. 3. After you selected the number of pages, hit the blue update information.