grey screen

4 years ago Karen McCarthy
Participant

My students keep getting a grey screen when they try to work on a page. What do I need to have them do?

4 years ago Jackie Lacorte
Keymaster

Hello Karen.

I am sorry to hear your students are getting a grey screen. Is this when they are inside the EDOnline designer? Can they still see the tools around the outside of the page?

This could either mean the designer is being blocked by a school firewall?
refer: https://help.entourageyearbooks.com/knowledge-base/troubleshooting-basics/

or the pages are locked and in use by another user.

Please contact the tech support team at 888-926-6571 ext 2
or live chat in the bottom right of the designer menu. We will be happy to help you get to the bottom of this.

2 years, 10 months ago it1
Participant

Hello,

We are also experiencing this issue on our Chromebooks. We get a grey screen when attempting to edit the page, however this is ONLY happening on the Chrome devices. Windows/MacOS can access the editor just fine. We have verified that the minimum specs are met, we have allowed all suggested URLs through our firewall, cleared out Chrome cache.

Thanks,
Josh

2 years, 10 months ago Nicole Lipnitz
Keymaster

Hello,
I would definitely give our tech support team a call so we can do a screen share and see why the chrome books are not able to load the designer.
Sorry for the inconvenience.

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