Entourage Yearbooks Knowledge Base

How do I avoid blurry or pixelated images?

Published September 5th, 2025 by Theresa Alvarez

To avoid blurry or pixilated images: Use high-resolution images—at least 300 DPI (dots per inch). Avoid screenshots or low-quality images from the internet. When scanning documents or photos, set your scanner to 300 DPI or higher. Don’t enlarge small images; it’s better to start with a larger original. Use clear, original image files (JPG, PNG) dir

Should I Export as a PNG or PDF?

Published August 27th, 2025 by Theresa Alvarez

You can export your work as either a PNG or a PDF, depending on your needs: PNG – Best for images, web use, or sharing previews. It supports transparency and high-quality resolution. PDF – Ideal for print or preserving layout and formatting. It’s a preferred format for final, professional documents. 📌 Tip: For printing or official submissions, PDF i

Can I change the quantity of the book that I placed?

Published September 4th, 2025 by Theresa Alvarez

Yes, you can change the quantity up until the final approval date. After the approval, no other changes can be made.

I don’t have a credit card or check, can I still approve?

Published August 28th, 2025 by Theresa Alvarez

For assistance, please contact: Technical Support Phone: 888-926-6571 ext. 2Email: help@entourageyearbooks.com Billing Support Phone: 888-926-6571 ext. 217Email: billing@entourageyearbooks.com

How to contact your tech support?

Published August 20th, 2025 by Theresa Alvarez

To contact tech support, click on the "Help" tab, then select “Contact Support”. From there, you'll see all available tech support options, including call and chat. You can also ask for assistance while working inside the designer through the Chat Support button located at the bottom right of the page. A dialog box will appear and prompt you to ente

I don’t have my cover yet, can I add it later to the online store?

Published August 20th, 2025 by Theresa Alvarez

Yes, you can add your cover later to the online store. You can do this by updating your LINK store setup. In your yearbook dashboard, click Sell and Setup Online Sales Click Step 4 Product Information 3. Scroll down to the bottom. Select Your Cover or Select your own photo anc hit Save

Can I scan photos for the yearbook?

Published August 26th, 2025 by Theresa Alvarez

A: Yes, you can scan photos to include in the yearbook. However, please make sure that: The images are clear and high-resolution for best print quality. You own the rights to the photos or have permission to use them. Avoid using copyrighted images without proper authorization.

Can I make a change in my re-order?

Published August 22nd, 2025 by Theresa Alvarez

Yes, if you decide to make a re-order of your project but also wish to make some changes first, you could reach out to your account manager to properly guide you through this process.

Can I, as the advisor, cancel a parent’s order?

Published August 28th, 2025 by Theresa Alvarez

A: Yes, you are able to void a parent’s order. To do this: Go to the Sell tab. Click Setup Link. Select Track Yearbook Sales. Click on the specific Order #. This will bring up the order details screen.Click "Void" this will automatically notify the Billing Department and generate a support ticket for them to process the cancellation.

I am missing books, what can I do?

Published August 22nd, 2025 by Theresa Alvarez

If you're missing books, or the number of books delivered to you is incomplete, please reach out to your account manager or contact our support team for assistance. They’ll help resolve the issue as quickly as possible.

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Published August 27th, 2025 by Theresa Alvarez

Possibly, but it depends on your publishing schedule and contract terms. To request a change or check if it's an option, please contact your account manager or customer support team as soon as possible. They can guide you through the next steps and let you know what adjustments, if any, can be made. ⏳ Note: Changing your final approval deadline may

What if I need to edit a page after uploading it?

Published September 5th, 2025 by Theresa Alvarez

If you upload the page as a photo (JPG, PNG) or a PDF, you'll need to delete it, make the necessary edits on your device, and then upload the updated version again.

What do the three user types do? Admin, Editor, Staff.

Published November 10th, 2025 by Theresa Alvarez

There are three user types for your yearbook project. ADMIN : Recommended for the Primary Contact and those who need full design, account and invoice access. EDITOR : Recommended for students and those who require access to the designer and the Help tab. STAFF : Recommended for those who need only limited access to the project, such as Manage and Up

How do I organize the sales and marketing side of my Yearbook Business?

Published November 13th, 2025 by Theresa Alvarez

Running a successful yearbook program isn’t just about great photos and layouts — it’s also about getting those books and ads sold. A well-organized sales and marketing structure can make the difference between a stressful year and a smooth, profitable one. To get the best results, build a dedicated team that focuses on the three main areas of yearb

How Do I Create Coupon Codes That Actually Sell Yearbooks?

Published December 19th, 2025 by Theresa Alvarez

To create coupon codes that effectively sell yearbooks, we recommend the following steps: Set Up Coupon Codes: You can create coupon codes that parents can use during checkout in our online store, LINK. This can incentivize purchases by offering discounts. For a detailed guide on how to set this up, please refer to our step-by-step instructions in t

How many clipping credits do I have?

Published August 27th, 2025 by Theresa Alvarez

At the start of your yearbook project, you are assigned 500 clipping credits. Each time you use the clipping tool on an image, one credit is deducted from your total. To check your remaining clipping credits: Click on the image you want to clip. From the Quick Menu, select Clip. Your most recent clipping credits will appear, showing how many you hav

What are the most popular ways to promote yearbook sales?

Published November 14th, 2025 by Theresa Alvarez

If you're looking to increase yearbook sales, there are several tried-and-true methods that can help you get the word out and generate excitement. Here are some of the most popular ways to promote yearbook sales: Order Forms/Handouts: Pass out order forms at school or mail them home to parents. Online Ad Sales: Create targeted online ads to reach yo

What to do if i run out of clipping credits?

Published August 27th, 2025 by Theresa Alvarez

A: If you run out of clipping credits, you can transfer your design points into clipping credits. When you reach your limit, a prompt labeled 'Request Clipping Credits' will appear, letting you know that you need to purchase more.

What should Personal Ads include?

Published November 17th, 2025 by Theresa Alvarez

Personal ads are a great way for readers to share special messages, celebrate milestones, or highlight memorable moments. To ensure consistency and clarity, each personal ad should follow a simple, recognizable format. Recommended Personal Ad Format A typical personal ad includes: 1. A Short Message This can be: A congratulatory note A celebratory m

What can I do with extra books?

Published August 30th, 2025 by Theresa Alvarez

A: You can recycle any books you no longer need or want. You can Donate Them, Sell or Trade, Gift Them or Repurpose Creatively.

How can I request my refund/profit check?

Published September 6th, 2025 by Theresa Alvarez

To request your refund or profit check, you'll need to reach out to the Billing Department directly. They'll be able to assist you with the next steps and any required information. To reach Billing Support, click on the Help button, then select the Contact Support tab.

Can I tell if there are duplicate photos in the yearbook?

Published September 6th, 2025 by Theresa Alvarez

Yes, you can check for duplicate photos in the yearbook! Just go to the Dashboard, select Manage > Manage People Data, then click on the "Check Duplicates" tab. That will show you any potential duplicate entries or photos.

Is there a QC process after I submit my book?

Published August 20th, 2025 by Theresa Alvarez

Yes. Once you submit your yearbook, it goes through a final Quality Control (QC) review before being sent to print. Our team performs a thorough check to ensure the book is ready for production and catches any technical or formatting issues that may interfere with printing. However, please note that the QC process is not a full content proofread. We

Do You Offer In-Person Training for the Software?

Published August 27th, 2025 by Theresa Alvarez

In-person training may be available, but it’s not guaranteed and can vary depending on your location and account type. For the most accurate and up-to-date information, we recommend reaching out directly to your Account Manager. They can confirm availability, discuss possible training formats, and help you find the best option — whether it’s in-pers

Can I Change My Delivery Date?

Published August 27th, 2025 by Theresa Alvarez

Yes, you can request a change to your delivery date, as long as the new date does not fall on a weekend and fits within your production schedule. To make changes, please contact your account manager or customer support team. They’ll help confirm availability and guide you through the process. 📅 Reminder: Delivery dates must fall on weekdays (Monday–

Can I check my activity log?

Published August 28th, 2025 by Theresa Alvarez

A: Yes, you can check your activity log. To do so: Click Manage in the main menu. Select Manage Account. Scroll down to view your Activity Logs. This section will show a record of actions taken on your account.

Can I call my account manager?

Published August 20th, 2025 by Theresa Alvarez

Yes, you can always reach out to your account manager for any concerns that you have with your yearbook project. To find their contact details, click on the Manage tab, then go to Manage Account. Scroll down to the Your Team section, where you'll see your account manager’s contact information.