Entourage Yearbooks Knowledge Base

I am missing books, what can I do?

Published August 22nd, 2025 by Theresa Alvarez

If you're missing books, or the number of books delivered to you is incomplete, please reach out to your account manager or contact our support team for assistance. They’ll help resolve the issue as quickly as possible.

Should I Export as a PNG or PDF?

Published August 27th, 2025 by Theresa Alvarez

You can export your work as either a PNG or a PDF, depending on your needs: PNG – Best for images, web use, or sharing previews. It supports transparency and high-quality resolution. PDF – Ideal for print or preserving layout and formatting. It’s a preferred format for final, professional documents. 📌 Tip: For printing or official submissions, PDF i

Untitled Article

Published August 27th, 2025 by Theresa Alvarez

Possibly, but it depends on your publishing schedule and contract terms. To request a change or check if it's an option, please contact your account manager or customer support team as soon as possible. They can guide you through the next steps and let you know what adjustments, if any, can be made. ⏳ Note: Changing your final approval deadline may

Can I call my account manager?

Published August 20th, 2025 by Theresa Alvarez

Yes, you can always reach out to your account manager for any concerns that you have with your yearbook project. To find their contact details, click on the Manage tab, then go to Manage Account. Scroll down to the Your Team section, where you'll see your account manager’s contact information.

Can I, as the advisor, cancel a parent’s order?

Published August 28th, 2025 by Theresa Alvarez

A: Yes, you are able to void a parent’s order. To do this: Go to the Sell tab. Click Setup Link. Select Track Yearbook Sales. Click on the specific Order #. This will bring up the order details screen.Click "Void" this will automatically notify the Billing Department and generate a support ticket for them to process the cancellation.

How can I request my refund/profit check?

Published September 6th, 2025 by Theresa Alvarez

To request your refund or profit check, you'll need to reach out to the Billing Department directly. They'll be able to assist you with the next steps and any required information. To reach Billing Support, click on the Help button, then select the Contact Support tab.

How many clipping credits do I have?

Published August 27th, 2025 by Theresa Alvarez

A: You are assigned 500 clipping credits at the start of the project. One credit is used each time you clip an image.

I don’t have my cover yet, can I add it later to the online store?

Published August 20th, 2025 by Theresa Alvarez

Yes, you can add your cover later to the online store. You can do this by updating your LINK store setup. In your yearbook dashboard, click Sell and Setup Online Sales Click Step 4 Product Information 3. Scroll down to the bottom. Select Your Cover or Select your own photo anc hit Save

Can I tell if there are duplicate photos in the yearbook?

Published September 6th, 2025 by Theresa Alvarez

Yes, you can check for duplicate photos in the yearbook! Just go to the Dashboard, select Manage > Manage People Data, then click on the "Check Duplicates" tab. That will show you any potential duplicate entries or photos.

Can I scan photos for the yearbook?

Published August 26th, 2025 by Theresa Alvarez

A: Yes, you can scan photos to include in the yearbook. However, please make sure that: The images are clear and high-resolution for best print quality. You own the rights to the photos or have permission to use them. Avoid using copyrighted images without proper authorization.

Can I check my activity log?

Published August 28th, 2025 by Theresa Alvarez

A: Yes, you can check your activity log. To do so: Click Manage in the main menu. Select Manage Account. Scroll down to view your Activity Logs. This section will show a record of actions taken on your account.

I don’t have a credit card or check, can I still approve?

Published August 28th, 2025 by Theresa Alvarez

For assistance, please contact: Technical Support Phone: 888-926-6571 ext. 2Email: help@entourageyearbooks.com Billing Support Phone: 888-926-6571 ext. 217Email: billing@entourageyearbooks.com

Do You Offer In-Person Training for the Software?

Published August 27th, 2025 by Theresa Alvarez

A: In-person training may be available, but it's not guaranteed. We recommend reaching out to your account manager for the most accurate and up-to-date information regarding training options and availability.

Can I make a change in my re-order?

Published August 22nd, 2025 by Theresa Alvarez

Yes, if you decide to make a re-order of your project but also wish to make some changes first, you could reach out to your account manager to properly guide you through this process.

Is there a QC process after I submit my book?

Published August 20th, 2025 by Theresa Alvarez

A: Yes, there is a Quality Control (QC) process that performs a final check on your yearbook before it goes to print. This ensures everything looks correct. Please be sure to still review your book to check over all text and images to ensure it is correct.

What if I need to edit a page after uploading it?

Published September 5th, 2025 by Theresa Alvarez

If you upload the page as a photo (JPG, PNG) or a PDF, you'll need to delete it, make the necessary edits on your device, and then upload the updated version again.

What to do if i run out of clipping credits?

Published August 27th, 2025 by Theresa Alvarez

A: If you run out of clipping credits, you can transfer your design points into clipping credits. When you reach your limit, a prompt labeled 'Request Clipping Credits' will appear, letting you know that you need to purchase more.

Can I Change My Delivery Date?

Published August 27th, 2025 by Theresa Alvarez

Yes, you can request a change to your delivery date, as long as the new date does not fall on a weekend and fits within your production schedule. To make changes, please contact your account manager or customer support team. They’ll help confirm availability and guide you through the process. 📅 Reminder: Delivery dates must fall on weekdays (Monday–

What can I do with extra books?

Published August 30th, 2025 by Theresa Alvarez

A: You can recycle any books you no longer need or want. You can Donate Them, Sell or Trade, Gift Them or Repurpose Creatively.

How do I avoid blurry or pixelated images?

Published September 5th, 2025 by Theresa Alvarez

To avoid blurry or pixilated images: Use high-resolution images—at least 300 DPI (dots per inch). Avoid screenshots or low-quality images from the internet. When scanning documents or photos, set your scanner to 300 DPI or higher. Don’t enlarge small images; it’s better to start with a larger original. Use clear, original image files (JPG, PNG) dir

Can I change the quantity of the book that I placed?

Published September 4th, 2025 by Theresa Alvarez

Yes, you can change the quantity up until the final approval date. After the approval, no other changes can be made.

How to contact your tech support?

Published August 20th, 2025 by Theresa Alvarez

To contact tech support, click on the "Help" tab, then select “Contact Support”. From there, you'll see all available tech support options, including call and chat. You can also ask for assistance while working inside the designer through the Chat Support button located at the bottom right of the page.