Entourage Yearbooks Knowledge Base

How to Create a Coupon Code?

Published November 7th, 2025 by Clare Alviola

Overview You can create coupon codes in your Online Store to offer discounts or special promotions for yearbook sales. This is a great way to encourage early purchases, boost sales, or reward specific groups (like staff or families who pre-order early). You can set the discount as a percentage (e.g., 10% off) or a flat dollar amount (e.g., $5 off),

Can I order more than one ad?

Published August 14th, 2025 by Clare Alviola

Yes, you can order more than one ad through our online store, LiNK. You can design multiple ads and pay for them at the same time, or, when you are in the shopping cart, you can update the quantity of ads that you wish to purchase.

Can I import photos from Facebook and instagram for my ads?

Published August 15th, 2025 by Clare Alviola

There is no option of importing photos from Facebook, Instagram, or cloud storages. You can instead save the photos to your computer then upload them in the ad designer.

Can I order my yearbook now and personalize my yearbook later?

Published August 19th, 2025 by Clare Alviola

Yes you can! After successfully ordering your book you will receive an email "Create Personalized Pages For Your Yearbook!" Below is an example of what the email looks like. Just click the blue button to go to the LiNK store and you'll see your personalized book for you to start or continue designing. You can also see your on in progress desig

I missed the deadline, can I still order a personalized page?

Published August 20th, 2025 by Clare Alviola

No, unfortunately, you can no longer order and design personalized pages once the deadline has passed. The yearbook advisor typically sets a schedule to finalize the contents of the book before it gets approved for production.

How to Adjust Your Yearbook Price for Fundraising?

Published November 12th, 2025 by Clare Alviola

Overview You can easily raise your yearbook price to generate extra funds for your school or organization. The additional amount you add becomes profit, which can be used to support your yearbook program, school events, or future activities. When families buy yearbooks through your online store, the system automatically tracks sales and applies a 3%

How to Change Restrictions or Permissions for Staff Members

Published November 14th, 2025 by Clare Alviola

Overview In Entourage Yearbooks, you can manage what each staff member can see or do in your project by adjusting their permissions. These controls help advisors maintain oversight while still allowing team members to collaborate efficiently on specific tasks. Steps to Change Permissions Go to Manage Users From your yearbook dashboard, click Manage

How to find my LINK url?

Published November 14th, 2025 by Clare Alviola

Overview Your online store link is what families and students use to purchase their yearbooks. Once your store is active, you can share this link on your school website, social media pages, newsletters, or email announcements to make ordering quick and convenient. Sharing your link early helps maximize sales, reduces manual order tracking, and keeps

How to locate my Account Overview?

Published November 14th, 2025 by Clare Alviola

Your Account Overview page gives you a snapshot of your school’s yearbook project. It displays key information such as your deadlines, order totals, invoices, and submission status helping advisors and administrators stay organized throughout the production process. This page is your starting point for managing your project, checking progress, and e

Can I add my cover to the online store?

Published August 20th, 2025 by Clare Alviola

Yes, you can do this during the online sales setup. From your yearbook dashboard, click Sell, then select Setup LINK , complete all the steps until you reach the last step which lets you select the image that you would like to use as your default product icon. Click Save once you are done.

Can I use the photos I uploaded in the home page for my ads?

Published August 15th, 2025 by Clare Alviola

No. Photos uploaded from the school's LINK homepage cannot be used for ads. These photos can only be viewed and used inside the yearbook designer.

Can I import photos from cloud storages like Google Photos and Dropbox?

Published August 15th, 2025 by Clare Alviola

There is no option of importing photos from cloud storages like Dropbox and Google Photos. You can instead save the photos to your computer then upload them in the ad designer.

Can I view who bought multiple books?

Published August 20th, 2025 by Clare Alviola

Yes, you can do so by tracking your yearbook sales. In your yearbook dashboard, click Sell from the top menu, then select Manage Yearbook Sales, and finally Track Yearbook Sales. It will provide you with a list of all the people who have ordered the yearbooks, as well as download a copy of this list by clicking the Download button.

Can I cancel the ad that I paid for?

Published August 18th, 2025 by Clare Alviola

✅ Yes, you can cancel your ad — as long as it hasn’t been placed in the yearbook yet! To know if your ad has not been assigned and/or placed to the project yet, kindly confirm with the school's yearbook advisor. If it hasn't been assigned, you may request a cancellation or refund by contacting our Billing Department: 📞 Phone: 888-926-6571📧 Email: bi

Can personalized pages be added to late book orders?

Published August 19th, 2025 by Clare Alviola

No, unfortunately you can no longer add personalized pages to late book orders because all contents of the book were already finalized and approved for production.

Do you have templates to use for personalized pages?

Published August 19th, 2025 by Clare Alviola

Yes, there are several personalized page templates that you can choose from.

My ad was not printed in the book, what can you do?

Published August 18th, 2025 by Clare Alviola

Our sincerest apologies for this. Please reach out to your school's account manager to determine the best resolution by calling 888-926-6571.

Can I reuse an ad from last year?

Published August 15th, 2025 by Clare Alviola

No. Ads from previous projects is no longer accessible to LINK users once the yearbook project is submitted for production. It may, however, be accessible to the yearbook staff if they have agreed to store last year's project in Entourage's Vault during the approval process.

How to schedule a Webinar

Published November 7th, 2025 by Clare Alviola

You can schedule a webinar in two ways: Contact your Account Manager to request a one-on-one webinar based on your availability. Join a group webinar by going to Help > Webinar Training Support: Once selected, a calendar will open where you can view the webinar topics for each day: To sign up for the webinar you’re interested in, scroll down to t

Can parents view the book online when purchasing a book?

Published September 10th, 2025 by Clare Alviola

Yes, parents can view the book online if the e-yearbook add on was activated during online sales set up. To activate, go to Sell, Setup LINK, and Setup Online Sales. Scroll down under Step 1 and make sure to click ON for Allow FREE e-yearbook Add-On. Make sure to press SAVE in Step 4. Once activated, go to Manage, Manage Ladder, then select Preview

I am a new advisor, do you have a guide for new advisors?

Published August 27th, 2025 by Clare Alviola

Welcome to the Entourage family! Yes we do! Click on the links for the New Users Quick Start Guide and Getting Started video.

Can I use pdf files instead of photo files for ads?

Published August 15th, 2025 by Clare Alviola

Yes, you can upload PDF files inside the ad designer and use it as part of your design or as the whole content of your ad. Just click the Insert Photos button from the left menu, click the Upload tab, and select Upload PDF. Once uploaded, click the PDFs tab and select the file you want to insert.

Can I order the same personalized page for multiple kids?

Published August 19th, 2025 by Clare Alviola

No, you cannot order the same personalized pages for multiple kids. If you would like to order for more than one kid, you need to create an order for each kid and design their individual personalized pages.

Can I extend our order deadline?

Published August 20th, 2025 by Clare Alviola

Yes, you can change or extend the order deadline for your books and ads. You can do so by clicking Sell from the top menu of your yearbook dashboard, then Setup LINK and Setup Online Sales / Ad Sales. You can also set a tier-pricing for your books depending on the deadline/s that you want. In Step 2 of Setup Online Sales:

Can I offer coupon codes to parents?

Published August 20th, 2025 by Clare Alviola

Yes! You can create LINK coupons for ads and yearbook purchases. In your main yearbook dashboard, click the SELL tab and select Link Coupons. From there, you can choose the product type and the kind of discount that you'd like to offer with the coupons.

Can I change the order deadline?

Published August 20th, 2025 by Clare Alviola

Yes, you can change the order deadline for your books and ads. You can do so by clicking Sell from the top menu of your yearbook dashboard, then Setup LINK and Setup Online Sales / Ad Sales. You can also set a tier-pricing for your books depending on the deadline that you want.

Will my personalized page be printed in all of the yearbooks?

Published August 19th, 2025 by Clare Alviola

No, personalized pages are specific to the individual student's copy of the yearbook, unlike the main yearbook content that is printed in all of the copies.

Can I design my personalized page in a different software?

Published August 20th, 2025 by Clare Alviola

Yes, you can design your personalized pages using a different software as long as you follow the required size for your book. After designing your page/s, please make sure to save it as a PDF file or a photo file (.JPG or .PNG), upload and insert it in the personalized pages designer before proceeding with the check out process.

Can I purchase more personalized pages?

Published August 19th, 2025 by Clare Alviola

Yes, you can purchase more personalized pages, but it requires purchasing another yearbook. You can absolutely purchase multiple books and have each one personalized, which is a great option if you have more than one student in your school. This ensures each student receives their own custom yearbook. Just keep in mind that whether you order one boo

Can I add more than 1 personalized spread to my order?

Published August 15th, 2025 by Clare Alviola

You are limited to one personalized spread per individual yearbook purchase. However, you can achieve multiple personalized spreads by simply purchasing another book. This is an excellent option if you have multiple students in your school, as it ensures each student receives their own custom yearbook. Once you place the additional book order, you c

Can I customize my online store?

Published August 20th, 2025 by Clare Alviola

Yes. There are many ways you can customize your online store. For instance, you can choose whether to allow post-approval online sales, free e-yearbook add-ons, set the pricing, deadline, inventory, and the default product icon for your book. Just click Sell from the top menu of your yearbook dashboard, and select Setup LINK .

Do you offer group training?

Published August 27th, 2025 by Clare Alviola

Yes. We offer webinars to help you effectively plan and execute a successful yearbook project. Here are some key points about our webinars: Google Meet : We can use Google Meet for webinars, which does not require any application downloads. You can provide any email address to your account manager to set up and access the webinar. GoToMeeting : If y

How to Enable Personalized Pages?

Published November 12th, 2025 by Clare Alviola

Overview Personalized pages allow each student or family to customize a few pages in their yearbook with personal photos, messages, and memories making every copy unique. Before you can enable this option, you’ll need to make sure that this upgrade is added to your account. You may reach your account manager to add this upgrade. Next, you need to m

Can I preview the yearbook before submitting?

Published August 27th, 2025 by Clare Alviola

Absolutely. Use the Preview Book option in Manage Ladder to check your cover and page contents such as the layouts, photos, and texts before finalizing your book for approval. .

Can I download or save a copy of my ad to my computer?

Published August 15th, 2025 by Clare Alviola

We do not have an option to download a pdf copy or photo file of an ad that was designed in LINK, but you can save the ad preview as an image by doing the following steps: From the ad designer, click Continue & Review Right Click on the ad preview and select Open Image in New Tab Right Click again and click Save Image As Update the file name and

Do you offer business ads?

Published August 15th, 2025 by Clare Alviola

Yes, there are a few business ad sizes that schools can opt to include in their LINK online store Business Full Page Ad - 8.5 x 11 inches Business Half Page Ad - 8.5 x 5.5 inches Business Quarter Page Ad - 4.25 x 5.5 inches Business Eighth Page Ad - 4.25 x 2.75 inches Business Booster Ad - 3 Lines of Text Business Card Ad 2 x 3.5 inches

Can someone design my ad for me?

Published August 15th, 2025 by Clare Alviola

We currently do not offer ad design services directly. However, you can order multiple ads through our online store, LiNK, where you can design your ads yourself. If you need assistance with the design process, you can check out our resources and/or contact our customer support for further guidance.

What should I put on a personalized page design?

Published August 20th, 2025 by Clare Alviola

A personalized yearbook page is like your own time capsule—it should reflect your personality, memories, and the people who mattered most during the school year. You can style your name, write your favorite quote, and make a collage of your most memorable photos of the year.

Can I go back and edit an ad if I don't want to pay for it yet?

Published August 18th, 2025 by Clare Alviola

Yes. If your ad is unfinished and you don't want to submit and pay for it yet, you can go back to it at a later time by clicking the My Started Designs button on the left menu of the LINK home page. Click the Edit button beside the ad to continue working on it.

My ad did not save, can you recover it?

Published August 15th, 2025 by Clare Alviola

Our ad designer in LINK automatically saves every five minutes. If you'd like to retrieve your ad, go to My Started Designs when you log in to the LINK homepage.

What are the dimensions of the ads?

Published July 29th, 2025 by Clare Alviola

Here are the several ad sizes that we offer: Full Page Ad - 8.5 x 11 inches Half Page Ad - 8.5 x 5.5 inches Quarter Page Ad - 4.25 x 5.5 inches Eighth Page Ad - 4.25 x 2.75 inches Booster Ad - 3 Lines of Text or about 90 characters Business Card Ad 2 x 3.5 inches

I missed the ad deadline, can I still submit a design?

Published August 15th, 2025 by Clare Alviola

Once the ad deadline passes, These dates are a hard cutoff because the ad pages are immediately finalized for production and printing alongside the rest of the book's content. Meeting the deadline is essential to ensure your yearbook is delivered on schedule. We highly recommend purchasing and designing ads and personalized pages ahead of time. We

Do you have templates to use for ads?

Published August 15th, 2025 by Clare Alviola

Yes, our LINK ad designer offers a wide selection of templates for different sizes. Here are some examples:

Can I change the name of the ad that I created?

Published August 18th, 2025 by Clare Alviola

Yes, if you still have not submitted and paid for your ad, you can still name it. After saving the ad from the ad designer, click the Continue & Review button at the top right. In the review page, type in the name of your ad in the space under Name Your Ad. However, if you have already paid for your ad, you can no longer change it's name.

Can parents order more than 1 book?

Published August 20th, 2025 by Clare Alviola

Yes, parents can order multiple books from the school's online store. These can either be for the same student or for multiple students. If a parent wants to order multiple books for the same student, they can simply update the quantity of the book in the cart. For multiple students, after placing an order for one child, click Continue Shopping to c

Rotating Photos on Manage Photos

Published November 7th, 2025 by Clare Alviola

To rotate a photo from the yearbook dashboard, go to MANAGE and select Manage Photos , hover over the image you want to rotate and check the tickbox to select it: You can also select multiple images to rotate. The system will show an upload indicator and rotate the images according to your preference.

Are ad designs printed in all books?

Published August 18th, 2025 by Clare Alviola

Yes. Ads are assigned to a certain page/s of a yearbook project, therefore will be printed in all copies of the book.

I missed the deadline, can I still order a personalized page?

Published August 19th, 2025 by Clare Alviola

No, you can no longer order and design personalized pages when the deadline is passed. The yearbook advisor often sets a schedule to finalize the contents of the book before it gets approved for production.

Will my ad print okay?

Published August 15th, 2025 by Clare Alviola

After designing your ad in LINK, you'll be asked to make sure that it looks the way you want it. You will only proceed to the payment page if you approve the contents of your ad. Aside from this, once the school's yearbook team has assigned the ad to a page and the book has been submitted for production, all pages undergo quality control checks to e

How do I train my student staff on the software?

Published August 27th, 2025 by Clare Alviola

We offer a comprehensive Yearbook Curriculum that includes downloadable lesson plans for your class. This curriculum is designed to help every yearbook team create great memories and can be treated like a class with a grade upon completion of the project. To explore our yearbook curriculum and download lessons for your class, please click here.